Last Updated: September 7, 2026
AllTradeBase ships physical products to supported destinations using third-party logistics and delivery providers.
1. Order Processing
Most orders are prepared for shipment within:
1–3 business days
Processing time begins after payment has been successfully confirmed.
Bulk or high-quantity orders may require additional preparation time. Any material delay will be communicated to the customer.
2. Estimated Delivery Time
Typical estimated delivery time after dispatch is:
5–12 business days
Actual delivery time may vary based on:
- Destination
- Shipping method
- Carrier conditions
- Customs processing
- Public holidays
- Weather or other logistics disruptions
3. Shipping Confirmation
When available, customers will receive a shipping confirmation or tracking information after the order has been dispatched.
Tracking updates may take time to appear after the carrier receives the shipment.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered because an incorrect or incomplete address was supplied, additional shipping charges may apply.
Please contact us as soon as possible if an address correction is required.
5. Delayed Shipments
If a shipment is significantly delayed, customers may contact:
We will review the shipment status and assist with the carrier or logistics provider when appropriate.
6. Lost or Damaged Shipments
If an order arrives damaged or appears to be lost in transit, contact us promptly with:
- Order number
- Description of the issue
- Photos of damaged packaging or products, when applicable
We will review the case and provide an appropriate resolution based on the circumstances.
7. Customs and Import Charges
For international orders, customs duties, import taxes, or local fees may apply depending on the destination.
Unless otherwise stated at checkout, these charges are the responsibility of the recipient.
8. Bulk Orders
Large commercial or bulk orders may use different shipping arrangements and delivery schedules.
Applicable shipping terms will be communicated before order confirmation.
